Shipping policy

LONDON FASHION DISTRICT (LFD)

SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy applies to all products and services offered by London Fashion District (LFD), including retail products and our specialist restoration division, LFD Restored.

LFD operates both:

  • LFD Retail (streetwear, upcycled pieces, independent designer garments, sneaker care products)
  • LFD Restored (professional sneaker restoration and cleaning services)


1. Shipping Rates & Delivery Times

Physical Products (LFD Retail)

  • Orders are processed within 1–3 business days after purchase.
  • Delivery times vary depending on destination and courier selection.
  • Shipping costs are calculated at checkout.
  • All orders are sent via a tracked delivery service.


Restoration Services (LFD Restored)

  • Return shipping is arranged and paid for at the time of booking your service.
  • Once your restoration is complete and approved, your item will be dispatched within 2 business days.
  • All return shipments are sent via a fully tracked courier service.


2. Sending Items for Restoration (Inbound Shipping)

  • Customers are responsible for securely packaging and shipping their items to LFD Restored.
  • We strongly recommend using a tracked and signed-for service (e.g. Royal Mail Special Delivery or DPD).
  • LFD is not responsible for any items lost, delayed, or damaged in transit to our facility.


3. International Shipping & LFD Restored Services

LFD Retail (Physical Products)

  • We ship LFD retail products internationally.
  • Customers are responsible for any customs duties, import taxes, or local clearance fees.

LFD Restored (Services)

  • LFD Restored services are based in the United Kingdom.
  • International customers may still use our services by shipping items to our UK facility.
  • Customers outside the UK are responsible for:
    • All inbound shipping costs
    • Return shipping costs
    • Any customs duties, import/export charges, or local taxes
  • LFD does not provide international inbound shipping labels.
  • All restoration work is carried out in the United Kingdom.


4. Lost or Damaged Parcels in Transit

  • Once a parcel is scanned by the courier, responsibility transfers to the courier service.
  • In the event of loss or damage, please contact us at info@londonfashiondistrict.org
  • We will assist in raising a claim with the courier where applicable.